At GrandAlgo (“we,” “our,” or “us”), customer satisfaction is important to us. However, due to the nature of our digital products, including premium indicators and related services, we have specific refund terms. Please read this policy carefully before making a purchase.
1. No Refunds for Digital Products
1.1 Digital Nature of Products: All products and services provided by GrandAlgo are digital in nature. Once access to the premium indicators or services is granted, the product is considered delivered, and no refunds will be issued.
1.2 Exceptions: Refunds may be provided only in the following situations:
2. Subscriptions and Renewals
2.1 Subscription Payments: Subscriptions to our premium indicators are billed in advance. Once billed, subscription payments are non-refundable.
2.2 Canceling Subscriptions: You may cancel your subscription at any time. However, you will retain access to the service until the end of your current billing cycle, and no prorated refunds will be provided for unused time.
3. Requesting a Refund
3.1 Eligibility: If you believe you qualify for a refund based on the exceptions outlined above, please contact us using the contact form on our website: https://www.grandalgo.com/contact.
3.2 Required Information: Include the following details when requesting a refund:
3.3 Review Process: Refund requests will be reviewed within 7 business days. If approved, refunds will be processed to the original payment method within 5-10 business days.
4. Chargebacks
Unauthorized chargebacks will be disputed. If you encounter any issues with our products or services, we encourage you to contact us directly to resolve the matter.
5. Changes to this Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated. Continued use of our Services after changes are made constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please reach out to us through the contact form on our website: https://www.grandalgo.com/contact.
Thank you for choosing GrandAlgo.
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Disclaimer: The tools and indicators provided by GrandAlgo.com are for educational purposes only and do not constitute financial advice. Trading involves significant risk, and past performance is not indicative of future results. Use at your own discretion.